Return Policy:
We want you to be completely satisfied with your purchase. Our Return & Refund Policy is designed to comply with the Australian Consumer Law (ACL), and outlines your rights and our responsibilities.
Your Rights Under Australian Consumer Law:
As a customer, you are entitled to a repair, replacement, or refund if a product you purchase from us:
- Is faulty or defective
- Is not as described
- Does not do what we said it would, or what you asked for
These rights apply regardless of our store policy, and cannot be excluded.
Change of Mind Returns:
We do not offer refunds or exchanges for change of mind, so please choose carefully before you buy. If you're unsure whether a drone or accessory suits your needs, feel free to contact us before purchasing.
Faulty or Damaged Items:
If your item is faulty, damaged, or not working as expected:
Contact us at ausagdrones@gmail.com with your order number and details of the issue.
We may request photos or videos of the fault.
If confirmed, we will offer a repair, replacement, or full refund, depending on the nature of the issue.
We will cover reasonable return shipping costs if the item is confirmed to be faulty.
Return Process:
Submit a return request within 14 days of receiving your item.
Wait for approval and instructions before sending anything back.
Use original packaging and include all accessories, manuals, and proof of purchase.
Terms of Service:
By accessing or purchasing from our online store, you agree to the following Terms of Service. These terms are governed by the laws of Queensland, Australia and are designed to comply with Australian Consumer Law.
1. General Information
This website is operated by Australian Agricultural Drones Ply Ltd, an Australian-owned business selling DJI Agriculture drones and accessories. Throughout the site, "we", "us", and "our" refer to Australian Agricultural Drones Ply Ltd.
2. Product Information
We do our best to ensure all product descriptions, images, and pricing are accurate. However, we do not warrant that all information is error-free. If we discover an error, we will correct it and contact you if it affects your order.
3. Pricing & Payment
All prices are shown in AUD and exclude GST (where applicable).
We accept, cash, card, paypal and bank transfer.
Full payment must be received before we dispatch any products.
4. Shipping & Delivery
Shipping times are estimates only. Delays may occur due to courier issues or stock availability. You will receive tracking details once your order has shipped.
5. Returns & Consumer Guarantees
Our Return & Refund Policy outlines your rights under Australian Consumer Law. Nothing in these Terms excludes your consumer rights.
6. Intellectual Property
All content on this website, including images, text, logos, and product descriptions, is the property of Australian Agricultural Drones Ply Ltd or our suppliers and is protected by copyright and intellectual property laws.
7. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect or consequential losses arising from use of this website or purchase of our products.
8. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes will be handled by the courts of that jurisdiction.
9. Contact Information
For questions about these Terms, please contact:
Email: ausagdrones@gmail.com
Phone: 0478 333 013
Privacy Policy:
We value your privacy and are committed to protecting your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
When you visit or shop on our website, we may collect:
Your name, email address, phone number
Shipping and billing addresses
Payment details (processed securely via third-party gateways)
Device and usage data (via cookies and analytics)
2. How We Use Your Information
We collect your information to:
Process and deliver your orders
Communicate with you about your purchase
Improve our website and customer experience
Comply with legal obligations
We do not sell or share your information with third parties for marketing purposes.
3. Cookies & Tracking
We use cookies to improve website functionality and track user behavior. You can disable cookies in your browser settings.
4. Data Security
We take reasonable steps to secure your information using industry-standard security measures.
5. Access & Correction
You can request access to your personal information or ask us to correct it by contacting us.
6. Contact Us
If you have questions about your privacy or wish to make a complaint, please contact:
Privacy Officer
Email: ausagdrones@gmail.com
Phone: 0478 333 013
